Good day readers! In this article, I'll be dealing one of the most popular issues that android users were always complaining about which is the Snapchat app crashing issue. Mostly, this type of problem is just limited to the app and it can be fixed easily without bringing your device to the shop and letting the tech tinkered it. So, if you're one of the Galaxy S4 users and experiencing this type of problem, then, we suggest you to read and understand this article for we provided below the possible solutions that could help fix the issue. Here's how:
Step 1: Delete App's Cache and Data
The purpose of clearing app's cache and data is to eliminate the suspicion that corrupted files and data caused the Snapchat app to crashed. In other words, we have to reset the app by removing those old caches and data so that newer ones will be created and could run smoothly in the app. Follow these steps:
- From the Home screen, tap Apps icon.
- Tap Settings.
- Tap More tab.
- Tap Application manager.
- Scroll to and tap Instagram app.
- Tap Clear Cache.
- Tap OK.
- Tap Clear Data.
If corrupted or outdated app's cache and data caused the issue, then, your Snapchat app will function normally after the reset. However, if the issue persists, proceed to the next method.
Step 2: Try to Uninstall and Reinstall the Snapchat App
Since, resetting the app is not helping the issue the best thing that you can do now is to uninstall and reinstall the app. Doing this, has a huge chance that the problem will be fixed because you're sure enough that you are installing the latest version of Snapchat app, and the caches and data are all fresh and could run smoothly once you have to open the app. These are the methods that you need to do:
Here's how to Uninstall your Snapchat App
Here's how to Uninstall your Snapchat App
- From Home screen, tap Apps icon.
- Scroll to and tap Settings.
- Tap Application Manager.
- Tap the Application you wish to uninstall.
- Tap Uninstall button.
- Tap OK.
- Tap OK.
Here's how to Reinstall your Snapchat App
- From Home screen, tap Apps icon.
- Tap Settings.
- Tap More tab.
- Tap Application manager.
- Swipe the screen to the right and tap Disabled tab.
- Tap the app you wish to reinstall.
- Tap Enabled button.
After you do the methods, try to launch again your app and see if the issue still happening. If so, proceed to the next method.
Step 3: Create a backup and reset your phone
In this procedure, we have to bring back the device to its original form by deleting everything saved on your phone like: contacts, photos, music, apps and etc. But the good thing is, if your Galaxy S4 has serious firmware-related problem, then, this step has a huge chance to fix it. Here's how:
- Turn the phone off completely.
- Press and hold the Home, Volume Up and Power buttons at the same time.
- Release the Power button when the phone vibrates but continue pressing and holding the Home and Volume Up buttons.
- When the Android System screen appears, release both the Home and Volume Up buttons.
- Using the Volume Down key highlight 'wipe data/ factory reset.'
- Press the Power button to select it.
- Using the Volume Down button again, highlight 'delete all user data.'
- Press the Power key to select it.
- Once the reset is complete, choose 'Reboot system now.'
- Press the Power button to restart the device.
I hope this methods help to fix your issue.
